Joshua Apple
Resume & Portfolio
Joshua Apple
Resume Portfolio
ACADEMIC SUMMARY
University of North Texas
Graduating: 2025
Degree/Major: History
GPA: 4.0
Collin College
Graduated: 2017
GPA: 3.2
University of North Texas
Graduating: 2025
Degree/Major: History
GPA: 4.0
Collin College
Graduated: 2017
GPA: 3.2
Extracurricular Activities
Collin College Model United Nations 2019-2022
PROFESSIONAL EXPERIENCE
Customer Service Manager
As a customer Service Manager, I aim to ensure that escelated customers recieve the proper follow up while simultaneously ensuring that my staff has the support and tools they need to be sucessfull.
Customer Service Manager - 7/24 - Present
Nebraska Furniture Mart, The Colony, TX
- Contacting vendors and manufacturers on behalf of customers to reach resolutions.
-Following up with customers through rescue surveys.
- Handling inter-department issues related to customer service.
Customer Service Representative - 7/23 - 7/24
Nebraska Furniture Mart, The Colony, Tx
- Worked to find solutions that solve the customer’s issue while remaining cost-effective and competitive
- Rebuilt customer’s faith in NFM after order issues take place through honesty and integrity
- Trusted to train new customer service representatives
Lead Cashier - 10/23 - 6/23
Nebraska Furniture Mart, The Colony, Tx
- Entusted to run front of house store in manager's absence.
- Ensured my cashiers had all the tools necesary to complete their jobs efficiently and effectivly
- Developed a specialized training course for cashiers to boost at register sales.
TECHNOLOGY & SPECIAL SKILLS
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LEADERSHIP & EXTRACURRICULAR EXPERIENCE
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COMMUNITY SERVICE
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Position or Service Title - Start - End (month/year) - Ongoing
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Position or Service Title - Start - End (month/year) - # of Hours
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DOWNLOAD MY RESUME
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About Me
I am a senior at UNT working toward a major in history and a minor in Political Science and Technical Writing.
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